In very rare cases, the above issue may arise (usually when a payment fails or is not processed successfully). In such instances, please reach out to us using contact us page. You will need to provide your registered email address, name, website URL, and the date and time of your purchase.
Once we receive your information, we will verify it against our records. If your payment was processed and you have an active subscription to our service, we will provide you with the license key and pro files via secure download access.
